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Should the need for a second visit arise it will be the same Engineer attending.


We will ask for a £30.00 deposit on a debit or credit card at time of booking of which is refundable if 48hrs notice is given to cancel.


We will ask you how you would prefer to receive your documentation/receipt. Are you happy for the Engineer to leave a paper receipt or if you would prefer it to be sent by post, via email or text. If so we will require a mobile phone number or an email address.


Final Payment: The Engineer will take cash and cheque payment as long as it is the correct amount and placed in an envelope.

Card payments can be paid over the phone to the shop by the customer or via BACS payment made payable to:


Basingstoke Service Centre      60-02-49      01403249


The Engineers Visit


On arrival


The Engineer will wear a face covering if this has been requested. Bring with him all the necessary tools and spares available including his own pen.


During the visit


He will frequently wash or use hand sanitiser (his own) during his visit especially after coughing, sneezing or blowing his nose and try to keep contact with any surfaces to a minimum. Any discussion regarding the appliance with the householder will be caried out whilst maintaining social distancing as set in place. Documentation/Receipt will be left if requested at time of booking.


On Leaving


He will have with him cleaning/sanitising solution and cloths to wipe down appliances and surrouding surfaces he may come into contact with and bag up used cloths and used gloves to take away on leaving.