Logo of Basingstoke Service Centre

Booking a Home Visit Repair to a Domestic Appliance during Coronavirus (Covid-19)


Following the support and guidelines for working safely during Covid-19 the following statement sets out what you can expect from us and what we expect from you to keep all parties safe during a home visit.


What we will or won't be able to do for you


We Basingstoke Service Centre have carried out  a risk assessment in order that all reasonable steps are taken to the best of our ability to keep you safe.


We will ask at the time of booking for you to answer honestly any relevant questions regarding the present situation of the household.

Such as:   Is any member of the household isolating because of Covid-19?

                If any one has been asked to shield?

                Is a member of the household clinically vulnerable but has not been asked to shield e.g. someone over 70?

                Has someone in the household been suspected of having Covid-19 and how recently?


We will not be able to carry any work in a household which is currently isolating because one or more of the occupants has symptoms or where an individual has been asked to shield - unless it is to remedy a direct risk to the safety of the household.

(This will be undertaken solely at the discretion of the Engineer)


We will ask if you require the Engineer to wear a mask (face covering) during his visit.


We will ask for as much information regarding the repair in order to minimise time spent in your home and try to reduce the need for a second visit.